Seller support
We have a dedicated technical support channel for sellers connected to RMAGENT. For any questions about the service, cabinet sync, AI review replies and the Wildberries API — reach us on Telegram.
How to reach us
Message our support bot — @rmagenthelp_bot. Average first response time is a few hours during business hours.
What to do with Wildberries API issues
If you've run into a Wildberries API issue, message us first at @rmagenthelp_bot. If the problem can't be solved on our side, we escalate it to Wildberries support on RMAGENT's behalf.
Frequently asked questions
Your account has a “Q&A” section — it covers common issues: connecting a cabinet, WB API tokens, review auto-replies, plan limits. If you find the answer there, you don't need to message support.